Your mechanics find every problem.
WorkshopOS makes sure customers say yes.
WorkshopOS is the all-in-one operating system for Australian auto repair workshops — digital vehicle inspections that build trust, automated service reminders that fill your bays, and AI tools that turn one-time customers into regulars. Built for Australia, not adapted from an American platform.
60,000km Service + Brake Flush · $485
📸 DVI Alert — 3 issues found · $680 upsell pending approval
Send to Customer →
Timing Belt + Water Pump · $1,240
Air Con Regas + Filter · $290
Auto workshops across Australia
In repair orders processed monthly
DVI approval rate vs 34% industry average
More returning customers within 12 months
Sound familiar?
Australian workshops are leaving $47,000 a year on the lift.
Customers say no to extras — they think we're making it up.
When a mechanic tells a customer they need new brake pads, it's a phone call with no visual proof. Customers hesitate. They decline. They go home and Google it. Workshops without digital vehicle inspections lose 66% of all upsell recommendations. That's money on the lift every single day.
WorkshopOS DVI fixes this →We do great work but customers don't come back.
A customer gets a service, you do a great job, they leave — and you never hear from them again. No reminder when their next service is due. No follow-up. They end up at the franchise down the road because the franchise sent them a reminder and you didn't. Customer retention is the highest-ROI activity in the workshop — and almost no AU tools automate it.
WorkshopOS reminders fix this →We're too busy to answer the phone — and bookings slip.
A customer calls at 11am while your service advisor is at the front desk with another customer. They hang up and call your competitor. 30% of calls to Australian workshops go unanswered during work hours. Every missed call is a job going to someone else.
WorkshopOS AI answers this →We invoice manually into Xero — it takes forever and has errors.
Your service advisor finishes the repair order, then types the same data into Xero or MYOB. Parts, labour, GST, customer details — re-entered by hand, twice. The average Australian workshop wastes 6 hours per week on duplicate data entry that software should eliminate completely.
WorkshopOS auto-sync fixes this →Platform
One operating system. Your entire workshop, sorted.
Digital Vehicle Inspections that actually get approved.
Your mechanics find the problems. WorkshopOS sends customers a professional inspection report with photos and video — straight to their phone. When customers can see it, they say yes. Our workshops average a 68% DVI approval rate vs 34% for shops using phone calls alone.
- Photo + video capture directly from the mechanic's phone or tablet — attached to the job card in seconds
- Branded inspection reports sent by SMS/email with a customer approval button — no back-and-forth calls
- One-tap approval — customers approve additional work from their phone, you get notified instantly
- Automatic parts ordering triggered the moment a customer approves — zero lag between yes and parts in the bay
- Inspection history per vehicle — every previous DVI logged so you can show a customer the progression over time
WorkshopOS: Dave's Auto — Your inspection is ready. Tap to review with photos and approve. 📸
Built for Australian workshops
Everything in one platform. Not adapted from anything else.
Digital Vehicle Inspections
Photo and video inspections sent to customers by SMS. One-tap approval. Doubles your DVI conversion rate from 34% to 68%+.
Automated Service Reminders
Next service date tracked per vehicle. Automated 3-touch SMS and email sequence brings customers back before they go to your competitor.
Online Booking + AI Phone
24/7 booking via your website or Google Business listing. AI receptionist handles calls and sends confirmations when you're in the bay.
Repair Orders & Job Cards
Digital job cards with VIN scan, labour guide, parts ordering, photos, and technician notes. Quote to invoice in one tap.
Bay Management & Scheduling
Visual bay overview, technician assignment, job queue, and real-time status updates. See your entire workshop at a glance.
Parts Ordering — Repco + Burson
Search and order parts from Repco and Burson directly inside WorkshopOS. Parts costs auto-attached to the repair order.
Xero & MYOB Auto-Sync
Invoices, payments, and parts costs flow into your accounting software in real time. BAS prep drops from a weekend to under 10 minutes.
Review Automation
Automated review requests sent 2 hours after pickup. AI responds to every Google review. Average shops go from 3.8★ to 4.8★ in 6 months.
Workshop Performance Reports
Revenue, average repair order, car count, technician productivity, and gross margin — all in one dashboard.
Vehicle & Customer History
Full service history per vehicle. Previous DVIs, declined work, parts used — all accessible in seconds.
EV-Ready Diagnostic Workflows
EV-specific service checklists, battery health tracking, and compliance documentation as EV registrations grow 35%+ annually in Australia.
Customer Portal
Customers can view their vehicle history, upcoming service due dates, and outstanding repair recommendations online.
Revenue calculator
How much are you leaving on the lift?
Average Australian independent workshop: 20-35/wk
AU industry average: $280\u2013$380 per RO
What % of your DVI recommendations do customers approve?
AU industry average without reminders: 25\u201335%
Net additional revenue per year
That's your money. WorkshopOS just helps you collect it.
How WorkshopOS compares
Australian tools handle the admin. WorkshopOS grows your business.
MechanicDesk, Workshop Software, and Workshop Mate are solid basic tools built a decade ago. None of them have DVI customer approval, automated service reminders, or marketing. WorkshopOS does all of it.
| Feature | WorkshopOS | MechanicDesk | Workshop Software | Workshop Mate |
|---|---|---|---|---|
| Digital Vehicle Inspections (photo + video + customer approval) | ✓ Full DVI | ✗ | ✗ | ✗ |
| Automated service reminders (per vehicle, per interval) | ✓ Fully automated | Basic email only | ✗ | ✗ |
| AI phone receptionist (24/7 booking) | ✓ Included | ✗ | ✗ | ✗ |
| Online booking (website + Google Business) | ✓ Included | Basic | Basic | Basic |
| Repair orders & job management | ✓ | ✓ | ✓ | ✓ |
| Repco + Burson parts ordering (in-app) | ✓ Integrated | ✗ | Repco only | ✗ |
| Xero / MYOB real-time auto-sync | ✓ Real-time, both | ✓ Xero only | ✓ | ✓ Xero + MYOB |
| Google review automation + AI responses | ✓ AI-powered | ✗ | ✗ | ✗ |
| Workshop website + local SEO | ✓ Included | ✗ | ✗ | ✗ |
| Google Ads management | ✓ AI-managed | ✗ | ✗ | ✗ |
| EV servicing workflows + compliance | ✓ Built-in | ✓ 2025 update | ✗ | ✗ |
| Monthly cost (1 location) | From $149/mo | From $39.99/mo | From $49/mo | From $69/mo |
Real workshops. Real results.
What Australian workshop owners say.
“We were running on paper job cards and chasing customers by phone for 12 years. Switched to WorkshopOS six months ago. Our average repair order went from $280 to $390 — purely from the DVI system. Customers see the photos and they say yes. We made back the subscription cost in week one.”
Marchetti Automotive · Fairfield, Sydney
“The service reminder system alone is worth it. We went from 28% returning customers to 61% in five months. That's not marketing — that's just following up properly, which we never had time to do manually.”
Sullivan Automotive · Dandenong, Melbourne
“Our Google rating went from 3.9 to 4.8 in four months. The AI review responder replies before I even see the notification. Customers love it and Google loves it — we're now top 3 in our suburb.”
Chen's Auto Care · Chermside, Brisbane
“I cancelled my separate bookkeeper, my answering service, and my SEO agency when I joined WorkshopOS. Saving $3,200 a month and getting better results. The Xero sync alone saves me four hours every Friday.”
Perth Performance Garage · Osborne Park, Perth
Pricing
Simple pricing. No surprises. No lock-in contracts.
Starter
Perfect for owner-operators and small workshops with 1-2 bays.
- Digital vehicle inspections (photo + approval)
- Repair orders & invoicing
- Online booking system
- Automated service reminders
- Xero / MYOB sync
- Online payments (Stripe + Tyro)
- Google review requests
- Customer vehicle history
- Up to 3 users
Workshop
For growing workshops with 3-8 bays and a team of technicians.
- Everything in Starter, plus:
- AI phone receptionist (24/7)
- AI review responder
- Repco + Burson in-app ordering
- Google Ads autopilot
- Lapsed customer reactivation campaigns
- Bay management + tech scheduling
- Technician productivity dashboard
- Workshop website + local SEO
- Up to 15 users ($12/mo per extra user)
- Priority AU-based support
Multi-Site
For workshop groups, franchises, and high-volume operations.
- Everything in Workshop, plus:
- Multi-location dashboard
- Consolidated Xero / MYOB reporting
- Cross-location customer profiles
- Franchise performance benchmarking
- Custom forms + compliance templates
- Dedicated account manager
- Phone support (Australian business hours)
- API access + custom integrations
- Unlimited users
FAQ
Got questions? Sorted.
MechanicDesk, Workshop Software, and Workshop Mate are solid basic job management tools. They handle repair orders, invoicing, and Xero sync well. What they don't do is grow your business. WorkshopOS adds digital vehicle inspections with customer approval (doubles upsell revenue), automated service reminders that bring customers back without any manual work, an AI phone receptionist that books jobs 24/7, and marketing tools that build your Google rating and reactivate lapsed customers. It's the difference between a tool that manages your workshop and one that grows it.
Start today
Stop leaving money
on the lift.
Join 1,800+ Australian auto workshops that are winning more approvals, bringing back more customers, and spending less time on admin. 14-day free trial. No credit card. No lock-in.
Or call us: 1300 WORKSHOP · Sydney-based support